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Wawa

54 inquiries |
Convenience Stores

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595 Spring Street
Elizabeth , NJ 07201 | Get Directions

(908) 289-2402

https://www.wawa.com/locations...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/6/2023 Louis M.

Get customer oriented trained non violent employees as aspected.

The employee at the food are had the rudest aweful attitude. When asked about my food I was ignored. Waiting for an answer I had the worst comeback from he/she. Underwear hanging out. Preparing food? Her/his station a mess. Started yelling at me. Arguing. With knifes at her disposal I felt she/he needs as out of control and might just throw one at me. NO management. Security just say there. Didn't intervene at all. Never had I felt so unsafe in a Wawa. I'm writing this so someone looks into a person with such demeanor should not be around weapons. I fear someone will get hurt at this location with such horrific customer service. Please do something to prevent this. I am sure I'm not the only one with such a complaint of this place.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wawa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is convenience stores.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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There are no additional DBAs.

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