West Coast Ad Efx ratings, reviews and complaints - Coupon Promotion Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Business owners who advertised in the book allege the company prints more coupons than they agreed to honor causing financial hardship. Others complain their coupons ads are printed and distributed without being shown proof for an approval. Consumers puchasing the coupon books, complain services are not available as represented. The company responds in some cases by issuing reimbursement checks or exchanging certificates for a different location. Some complaints are unresolved, meaning the complainants are not satisfied with the company's responses. Many complaints are unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against West Coast Ad Efx closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sales of coupon books advertising local businesses.

Primary Contact:	Andrew Munro (Attorney)
Business Started:	1/1/1985
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Carefully evaluate any coupon book offer. Check to see if the stores are in your area, and that the coupons themselves are for products and services you routinely use. Look for hidden terms and conditions. For instance, a FREE office visit to a chiropractor may only include the office visit, and you may be asked to pay for x-rays or other diagnostic procedures.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

AD E F X

AD EFX

Enchanted Garden

Websites:
There are no additional web sites.

Contacts:

John Openshaw (Chief Executive)