West Coast Auto Insurance Services, Inc. ratings, reviews and complaints - Insurance Agents and Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of service and billing related disputes. Some customers complain their premium payments are not credited causing lapses in coverage. Other complainants allege they are quoted a specific monthly rate, but when statements arrive they are for double the amount quoted. Many complain the company fails to issue refunds of unused premiums when cancellations occur. Most complainants report difficulty contacting company personnel to report problems or request refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against West Coast Auto Insurance Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto, homeowner and commercial insurance services.

Primary Contact:	Cheryl Fleming (Operations Manager)
Business Started:	8/26/2008
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0G22840
Status: Inactive

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

West Coast Insurance Services

Websites:
There are no additional web sites.

Contacts:

Tim Ortiz (District Manager)

Other Categories:

Automobile Insurance Services