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West Coast Metalcrafts, Inc

210 inquiries |
Ornamental Metals Contractor

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3980 Cherry Avenue
Long Beach, CA 90807 | Get Directions

(562) 424-1564

http://www.westcoastmetalcraft...

Monday- Friday: 9am-4:30pm Saturday by appointment

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/26/2019 Lisa

Excellent Service!

About 2 months ago West Coast Metalcrafts installed a new gate on my driveway. They were so easy to get a hold of and were always there to answer my questions. They came out explained everything to me and really made the process comfortable for me. Cynthia was great and extremely helpful I was very satisfied with service I received. I actually just recommended them to my neighbor for similar work and will continue to refer them to others.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against West Coast Metalcrafts, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

West Coast Metalcrafts, Inc provides professional wrought iron sevices. we invite you to come in & visit our showroom we have several designs to choose from.from gates to railings,fencing,screen doors, window bars, balcony railings , stairs

Primary Contact:	Cynthia Sanchez (General Manager)
Business Started:	10/27/1986
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 953567
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

West Coast Metal Crafts

Websites:
There are no additional web sites.

Contacts:

Raul C. Sanchez (Owner)

Other Categories:

Fence Contractors

Gates

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