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West Covina Pawn

260 inquiries |
Pawn Shops

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823 South Glendora Avenue
West Covina, CA 91790 | Get Directions

(626) 337-3933

http://www.westcovinapawn.com

Monday - Friday: 10:00 am - 6:00 pm
Saturday: 10:00 am - 5:00 pm

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/14/2015 Emmanuel M.

Look no further.

Gayle is awesome! My son's girlfriend referred me to West Covina Pawn over four years ago, and I have been using their services ever since. I was scared to use a pawn shop at first due to all the scams you hear about, but my experience with West Covina has always been comfortable. If you are looking for a trustworthy pawn shop, look no further.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against West Covina Pawn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We loan everyday. See us first. Owner operator serving the San Gabriel Valley since 1959! We buy gold for cash.

Primary Contact:	David G. Ferguson (Owner)
Business Started:	12/1/1992
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this companyÃ¢â‚¬â„¢s license or registration please contact the California Department of Justice Secondhand Dealer & Pawnbroker Unit at www.oag.ca.gov or call (916) 322-3360 or (800) 952-5225..

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

West Covina Jewelry & Loan, Inc.

A West Covina Pawn Shop

A West Covina Pawn

Websites:
There are no additional web sites.

Contacts:

Erl Ferguson (Owner)

First Name:

Last Name:

Email Address:

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