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Western Reserve Veterinary Hospital

46 inquiries |
Animal Hospitals

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677 South High Street
Cortland, OH 44410 | Get Directions

(330) 638-1461

http://westernreservevethospit...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/3/2018 Britni W.

They have not been properly treating my dogs, and I have gone to them for years.

I wanted to inform you about this veterinarian. For the last few years we've been taking both my dogs there. I had a husky and she started to act weird and I knew something was wrong. So I brought her in to see what was going on and the veterinarian goes "dogs will do this for attention" and she would not run any tests on her. A couple months later I had to put her down. It turns out she had severe cancer and she couldn't be saved. My other dog is a Shih Tzu and he has a skin condition. They always give us flea and tick medication and today the package looked different so I brought it back and described what I was getting for years. They were giving my dog cat medicine. Nobody knew why his skin was like the way it was and now I know why. They were giving my dog cat medicine. Then for my husky we caught that they tried giving her medicine for an 80 pound dog. She only weighed 43 pounds. I know many people who have had issues with them. This place should not be in business at all. I am well aware accidents do happen but when this has been going on for years something is not right. I want them to lose their license and retake their test or gladly have them out of business.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Western Reserve Veterinary Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is animal hospitals.

Primary Contact:	Customer Support
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
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Contacts:
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Other Categories:

Veterinarians

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