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Westlake Financial Services, LLC

  2,506 inquiries |
Loan Companies

PO Box 76809
Los Angeles, CA 90076-0809
| Get Directions

(888) 739-9192

http://www.westlakefinancial.c...

Company Rating

A

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Customer Reviews

based on 1 review.

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Complaint Experience

94%

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 2/28/2025

Westlake totally ruined my credit and ignored my complaints and call out for help on a Bentley I outsized and never recieved

Totally bad I would never go to them again to get a loan to purchase a vehicle ! I bought a nevered thru them from BMW of Fairfield so Westlake gave me the loan ! I paid it off in 12 months so I could go back a purchase Bentley ! Which I contacted them told them I esnted to use them Again to make car purchase which I got approved met Westlake requirements of 7,500.00 down and put my payments on automatic payment which I did ! However Westlake nevered sent the check to the dealership so I the loan defaulted and I was trying to file complaint on finance department handling my loan ! No one would help me so Westlake hade me sign a new loan agreement to cover their neglect of not sending finance check So my 1st my due date was May 15 th with new loan agreement my due date was on June 21st but I nevere received my Bentley because it was damaged and wrecked from the transportation company and no one from dealer who hired them from the owner of transportation company excepting responsibility for value and repairs ! So transport company calls Westlake an say I abandon vehicle and finance company goes pick it up without customer knowledge n put repo on my credit then put it in dealer compliance because if my complaint I nevered received possession of vehicle and totally ignore dodged and evaded my calls n cry out for help in this matter only to allow a 4 month time lapse to close account and charge me and ruin my credit and credit score !! I'm seeking compensation and a settlement claim for 5,000 to receive pink slip n restore my credit on this account

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Complaints and Resolutions

Complaint Experience

94%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complainants report billing disputes alleging payments are not credited or late charges are added when payments are not delinquent. Other complainants allege difficulty obtaining titles statements or information on payoffs and customer service issues.

The company responds to some complaints by clarifying billing issues sending statements providing proof of debt advising customers of their payoff amounts removing contact numbers and issuing credits.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

35 complaints against Westlake Financial Services, LLC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
1 Making a partial refund
11 Agreed to make an adjustment
1 Refusing to make an adjustment
22 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing financial services for automobile purchases.

Primary Contact: Tracy Bergiman (Compliance Specialist)
Business Started: 8/29/1988
Social:

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Licensing

California Department of Insurance

Verified License

License Number: 0I96552
Status: Active

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Westlake Services, Inc.
Westlake Services, LLC.

Websites:
There are no additional web sites.

Contacts:

Sheryl Salsgiver (Compliance Specialist)
Ramon Zaragoza
Customer Service
Credit Dispute
Noel De Leon (Customer Service Associate)
Ursula Guevara (Corporate Compliance Specialist)