Westside Rental Connection ratings, reviews and complaints - Real Estate Rental Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Westside Rental Connection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Westside Rental Connection is a rental listing service offering their members access to the most comprehensive up-to-date vacancy database and photo library in Southern California.

Primary Contact:	Randy Wecker (Director of Operations)
Business Started:	10/25/1996
Social:

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Licensing

California Department of Real Estate

Verified License

License Number: 00580008
Status: Expired

California law requires anyone conducting a prepaid rental listing services to be licensed by the Department of Real Estate. As of our last verification on October 1 2018, this company's license was expired. To verify licensing call (916) 227-0886 or visit their website at http://secure.dre.ca.gov/publicasp/prls.asp

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law requires companies offering rental listings to enter into a contract with you before accepting their fee from you and the contract is subject to certain requirements. First it must expire no longer than 90 days from the time you execute it. It must include besides specifically what you are seeking in a property a provision for refunding anything you paid over $50 to you if you obtain a rental elsewhere and a provision for refund if they do not provide you at least three available rentals meeting your specifications within five days after you paid your fee. It must also outline the small claims court remedy that is available to you. This means that if you pay a total of $60 use the service for longer than 5 days if contractural obligations were fullfilled you would be eligible for a refund of $10.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Westside Rentals

westsiderentals.com

All of La.com

Hollywood Rental Connection

Westside Home Rental

Websites:
There are no additional web sites.