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Whirlpool Corporation complaints

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2000 North M-63
Benton Harbor, MI 49022 | Get Directions

(800) 344-1274

http://www.whirlpool.com

Monday - Friday: 8 a.m. - 8 p.m. EST

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Total Amount in Dispute:
$43,921.00

Total Amount Settled:
$0.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

59 complaints against Whirlpool Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
48	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
3	Unanswered

59 complaints against Whirlpool Corporation

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6/3/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,177.00 Amount Settled: $0.00

Customer Complaint

4/25/2025

Whirlpool sold me a defective washer they came many times to fix it im still having issues with . I dont want repairs i want another washer machine Resolution Sought I need them to stop wasting my time and replace the washer machine . Being having problem wth the washer machine since day one

Company Response

5/22/2025

Ms.Alexis has reached out to Whirlpool Corp; due to her Whirlpool washer needing a repair. I'm sorry to hear about her expericence. A no charge service call has been scheduled on Ms. Alexis's washer with Quaker City Factory 21-455-4700 was scheduled for 5/8/2025. The Technician went our and diagnosed the washer on 5/8/2025 and ordered parts. When the service company receives the parts, then they will contact the customer to schedule the washer repair. Please let me know if you have any questions or concerns.

5/15/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/18/2025

I've been trying to get my dryer fixed under warranty and it's been 2 months and our dryer is still broken. I even asked about getting another provider out as they aren't doing their job and was told i'm stuck with the company I have. They have made 4 appointments and didn't show up for 2 lying about contacting us. The first no show they said they came and called but I have zero missed calls from them and I would have been notified if they came to the door from my video doorbell with motion sensing and the second no show they said they messaged us about having an emergency but there was no message. Even when they showed up no work was done, the first one was understandable because they diagnosed the problem it was a know issue with these washing machines a faulty lock mechanism a very easy fix. The second time they said they already told us which they did not that we needed to remove everything from the laundry room and they would come back in 2 more weeks. They had an "emergency" and won't be coming for another week. I feel like we are getting the run around and it is very frustrating and I don't trust that they will actually show up because of their track record and it's costing my family extra money to get our laundry done outside of the house and we are a very busy family and to take time out for these people to continually be know shows is a huge problem. Resolution Sought I would like them to actually get someone out to do the work as promised

Company Response

5/5/2025

Date: May 5, 2025 To: Business Consumer Alliance 315 N. La Cadena Drive Colton, CA 92324 [email protected] From: Ms. Serrano has filed a complaint with your office regarding her Maytag washer. We have previously spoken with her about these concerns. A warranty repair has been successfully completed, and this file has been closed. Sincerely, Greg Felty

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