Whitewater Rock & Supply Company ratings, reviews and complaints - Building Materials

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Whitewater Rock & Supply Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Whitewater Rock & Supply Co. takes pride in offering our customers the largest inventory of natural stone products including the latest in natural thin veneer, landscape materials, and masonry supplies.

Primary Contact:	Linda Jo Bankus (Vice President)
Business Started:	11/15/1967
Social:

About Whitewater Rock & Supply Company

In 1962 Al Bankus left a career in the logging business in Oregon to discover “gold” in the hills northwest of Palm Springs, California. It wasn’t the precious metal but a popular quartzite landscaping rock. He and his wife, Irene, set up a stockpile yard along Interstate 10, at the Whitewater exit, to sell the popular “gold” landscape rock and boulders from their quarry.

In 1972, their son, Allan, joined the company full time and what started as a small stock pile yard for the popular “gold landscape rock” has expanded to over forty acres of the largest building stone and boulder inventory in Southern California. Our inventory includes over 2000 types of “Made in America” building stone and rock products from across the United States and a few products from overseas. We carry a complete line of fireplaces, BBQs, pizza ovens, gas log sets, fountains, and pottery and statuary product, etc.

In 2012, Whitewater Rock & Supply celebrates “50” years of serving southern California. We take pride in offering unparalleled customer service in helping our customers with the selection and delivery of their products. We will truck or ship anywhere within the United Sates including Hawaii, and have shipped as far away as Japan and Australia.

If you want a true experience in the stone business, please visit Whitewater Rock & Supply Co.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Whitewater Rock & Suppy CO., INC

Websites:
There are no additional web sites.

Contacts:

Sales Department

Allan Bankus, Jr. (President)

Irene Bankus (Secretary/Treasurer)

Addresses:

P.O. Box 254, Whitewater, CA, 92282-0254

Reputation Report

Whitewater Rock & Supply Company

Complaints and Resolutions

Other Information