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Wilshire Capital Group

Member | 1,787 inquiries |
Gold, Silver, and Platinum Dealers

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12100 Wilshire Blvd 8th Floor
Los Angeles, CA 90025 | Get Directions

(833) 940-2086

http://www.wilshirecapitalgrp....

Monday-Friday: 7:00 AM-6:00 PM
Saturday: 9:00 AM-2:00 PM
Sunday: Closed

Company Rating

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Customer Reviews

based on 14 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

Proud member since 10/07/2021
This company is a Member of Business Consumer Alliance.

Recent Review

Posted on 8/19/2023 Marina J.

I enjoyed working with wilshire capital

I enjoyed working with wilshire capital, I picked them over a few other gold companies I was speaking to. Not pushy at all, very informative, and educated me on the process. I wasn't happy with the results with my 401k at fidelity, I'm happy I made the change. Thank you to Bryan and Christian

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wilshire Capital Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Wilshire Capital Group are a group of highly trained precious metals experts with knowledge and experience in gold, silver, or other precious metal products or service.

Primary Contact:	Christian Williams (Administrative Director)
Business Started:	11/17/2020
Social:

About Wilshire Capital Group

Our dedicated team of professionals have decades of combined experience. Whatever questions you may have will be answered quickly by our team—it is a priority for us. You need to be comfortable and clear on the facts so that you can make the best, educated decisions for yourself. Our Customer Service Department follows up with each customer to ensure the highest possible customer satisfaction every time.

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Websites:
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