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Wingstop

31 inquiries |
Fast Food Restaurants

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2380 Monument Blvd C
Pleasant Hill, CA 94523 | Get Directions

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/18/2018 Bobby B.

0 minutes later my wife call me she said the chicken they me was boneless and the chicken was hard and burn

June 14, 2018 time was 2:00pm I order pick up got there at 2:30 and pay my order but order was first order i said 10 pieces lemon chickens with bones fries and soda. And second order was 15 pieces lemon chickens with bones no frie and soda! So pick pick up the order and deliver my wife lunch was the 10 pieces fries an soda! 10 minutes later my wife call me she said the chicken they me was boneless and the chicken was hard and burn also the french fries was old and taste like old oil there was brown i mean brown! So i call them and i told them the first order was wrong its was boneless and told them There hard the fries was old tastes like old oil! So manager told us he cant replaces that chicken we order! I didn't like the manager attitude it really turns me off! He needs to remove out of that position! Me my family and friends there family we wont be going there anymore! Bad services and management!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wingstop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is fast food restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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