Word Success, LLC ratings, reviews and complaints - Educational Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company failed to provide credits or refunds on returned items as advertised in their 30 day money back guarantee. Other customers complained of inability to reach company personnel, or otherwise contact the company. Most complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Word Success, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides the sales of educational products by mail order.

Primary Contact:	Linda Berestynski (VP of Operations/Finance)
Business Started:	7/15/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Word Success LLC was a distributor of the Verbal Advantage product line, and is now out of business. Verbal Advantage products are owned by Netword Publishers. As a service to creditors of Word Success, the Court appointed a receiver to clear any existing liabilites. There was no actual bankruptcy filing. The court appointed trustee is Troy Engle at The Hamner Group. He can be contacted by mail at, 15303 Ventura Blvd., #1080, Sherman Oaks, 91403, or you can reach him by phone at 818 382-7500. Consumers who are entitled to credits or refunds will be able to file a claim to recover monetary concerns for a limited time. Consumers who wish to exchange defective merchandise or have warranty related problems may contact the new distributor, Vision Direct Marketing at 1-800-234-2224 or contact them via their website, at www.verbaladvantage.com.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Verbal Advantage

Wordsucces Verbal Advantage

Websites:
There are no additional web sites.

Contacts:

Phillip Bonnell (President)

Addresses:

180 Avenida La Pata Suite 100, San Clemente, CA, 92673-6304

Reputation Report

Word Success, LLC

Complaints and Resolutions

Other Information