Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/27/2015 Kenneth B.

FICTITIOUS SCAM INTERNET BUSINESS

I signed up for their 7 day free trial, looked up 1 item, which was incorrect in value. Cancelled the service the next day, by phone, because they billed paypal immediately. Day 5 still no refund, sent email message cancelling and phone call message AGAIN. No RESPONSE!!! Day 7 called again, had to leave message, sent email cancelling again! NO RESPONSE Called again Day 10, left message, NO RESPONSE. Contacted Paypal, disputing 19.99 charge, report to BBB and filing complaint with consumer fraud with AG office Atlanta, GA. COMPLETE RIPOFF SCAM - AVOID!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against WorthPoint, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Worthpoint, Inc. offers online resources for researching, buying, selling and valuing antiques and collectibles, for a fee, through membership and trial membership programs.

Primary Contact:	John Hale (VP Finance)
Business Started:	8/29/2008
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

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Additional Info

DBAs:

WorthPoint Marks™

WorthPoint Digital Library™

Marks & Library by WorthPoint

Worthpoint.com

WorthPoint Corporation

Websites:

Contacts:

Jason Robins (Director of Sales & Support)

Jim Sturgill (Secretary)

Neal McAtee (CFO)

Other Categories:

Advertising Specialty Services

Internet Advertising Services

Addresses:

4728 Spottswood Drive #222, Memphis, TN, 38117

20 Liberty Street, PO Box 546 , Westminster, MD, 21157

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