Wu-Yi Source ratings, reviews and complaints - Weight Control Preparations Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misleading advertising, unauthorized credit card charges, receipt of unwanted merchandise, and difficulty implementing cancellation procedures. Some complainants allege that they agreed to a trial offer only, and was not aware they were enrolled in a continuity program. Customers complain after repeated attempts to cancel, shipments are stopped, but the company continues billing them monthly. In some cases complainants allege that the company sold their information and credit card number to another entity called "Living Lean" who also charged their credit cards for products or services.

The company responds to most complaints by agreeing to refunds on returned boxes of tea, or canceling shipments. Some complainants dispute that credits or refunds are actually received.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Wu-Yi Source closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The company's business is providing the sale of Wu-Yi Tea for weight reduction.

Primary Contact:	Jesse Willms
Business Started:	12/3/2007
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in Wu-Yi Source?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises a free trial offer for a weight loss tea with a 60 day money back guarantee. We urge caution before agreeing to trial offers or giving your credit card number to unfamiliar companies with unfamiliar products. Although this company's offer is advertised as free, the charge imposed for shipping and handling of the product, ($4.95) actually makes the offer NOT free. Once your credit card number has been provided to cover shipping and handling, it will remain on file with the seller for shipping and billing purposes. If you forget to cancel, or for any reason fail to do so, your card number is readily available to bill for your first shipment of product.

Although the company's many websites make cancellation procedures appear fast and easy, in reality customers report that cancellation requests are ignored, calls are not returned, credit cards continue to be charged, and unwanted product shipments continue to arrive.

This company's free trial is conditional upon accepting their offer for additional product. FTC Guidelines for advertising this type of offer require that all terms and conditions of the offer, as well as cancellation instructions, be clearly and conspicuously displayed in at least 10 point type before asking for payment or obtaining the customer's consent. Clearly and conspicuously means, NOT disclosed in microscopic print accessed by a web link to another site, but rather, disclosed along with the free trial solicitation.

Regardless, many consumers overlook the advisory, and are unaware of the charge until their next monthly credit card statement. In this company's case, consumers complain they are unable to cancel services by using the instruction provided by the company. Even worse, they are unable to contact the company at all. Emails are not returned or acknowledged, and calls are not returned. Industry guidelines require marketers to provide a fast easy method of canceling, either by mail, phone, or website, Failure to do so may be a violation of consumer protection laws.

Most credit card issuers will allow the cardholder 60 days to dispute an unauthorized or inaccurate charge. Review your monthly statement carefully. If you discover a charge which is unfamiliar, investigate and dispute the amount with your card issuer as soon as possible to protect yourself from making unwanted purchases.

Other Considerations

The BBB routinely advises consulting your doctor before starting any weight-loss regimen or ingesting diet pills or supplements. Many diet promoters make claims concerning the safety or effectiveness of the products they promote that appear to be based on science or medical studies. In most cases, claims made in weight loss ads are actually exploitations of popular misconceptions about your health, cleverly used to maximize profits for the promoter.

A healthy dose of skepticism and a little investigating can help you avoid wasting money or jeopardizing your health on fad diets, or fad diet products. To avoid losing money on unproven remedies, watch out for promises of "quick and painless" results. Other marketing strategies routinely used by fraudulent promoters might be claims of "scientific breakthroughs," "special," "secret" or "ancient" formulas available only for a short time, and only from one supplier. Be skeptical of testimonials reporting incredible weight loss results from "satisfied users," especially if no substantive medical support for the claim is offered.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Wu YI Source

Websites:

Contacts:

Mark Adamson (Manager)

Jesse Williams (President)

Reputation Report

Wu-Yi Source

Complaints and Resolutions

Other Information