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Yoko Japanese Antiques

247 inquiries |
Antique Shops

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1011 Mission Street
South Pasadena, CA 91030 | Get Directions

(626) 441-4758

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/11/2021 Marlan W.

A marvelous affordable Japanese antique shop with a friendly, knowledgeable owner.

A marvelous Old School Japanese Antique shop with a friendly, chatty, knowledgeable owner (Lisa) who runs it now that the former co-owner and her mother, Yoko, has passed away. Lisa wears a mask and keeps social distance while telling lively, entertaining stories and overseeing the mass of jewelry, vintage kimono fabrics, Japanese books & DVDS, miniature dolls, and gorgeous carved pieces (like the intricate box of drawers that I watched a customer purchase). Prices run from a couple dollars on up. I bought two lovely pins for $8 each. And plan to return to buy more of these one-of-a-kind treasures. Twenty-five years ago, I commissioned Yoko to make me a "noren" (Japanese door curtains). She let me pick the fabric, and made it for me. It was on the recommendation of Amy at Ai Restaurant, who had several beautiful noren by Yoko. Now, more than ever, this lovely shop needs shoppers. I hope we can keep this South Pasadena gem going.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Yoko Japanese Antiques closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is antiques, gifts, and japanese fabrics.

Primary Contact:	Yoko Kawaguchi (Owner)
Business Started:	1/1/1980
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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