YRC Freight ratings, reviews and complaints - Freight Forwarding Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against YRC Freight closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

YRC Freight is the leading transporter of industrial, commercial, and retail goods, specializing in solutions for businesses across North America through a full-service network, advanced information technologies and proactive customer service.

Primary Contact:	Customer Service
Business Started:	6/5/1998
Social:

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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this companyâ€™s license or registration please contact the Federal Motor Carrier Safety Administration at www.fmcsa.dot.gov or call 855-368-4200.~~This companyâ€™s license number is:~~71821 - Active~

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

YRC, Inc.

Roadway Express, Inc.

Yellow Roadway Corp

Websites:
There are no additional web sites.

Contacts:

Customer Service

Other Categories:

Transportation Service

Addresses:

PO Box 100129, Pasadena, CA, 91189

Reputation Report

YRC Freight

Complaints and Resolutions

Other Information