Zonecom, Inc. ratings, reviews and complaints - Internet Marketing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company provides search engine optimization services claiming to guarantee the number of clicks or hits a company will receive within a specified time period. Complainants generally allege that this company fails to live up to their promises and they do not receive the guaranteed number of hits. A few customers complain that the company charged their credit card without authorization and refuses to refund their money because the customer did not notify them within the 30 day cancellation period. Many complainants also report difficulty contacting the company.

The company responds to a few complaints by stating they have provided the services in accordance with their contract and by reminding customers that they agreed to the terms and conditions, which clearly states there are no refunds, when they accepted the service. In some cases the company issues refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Zonecom, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing Internet services, website positioning services.

Primary Contact:	Tanya Ransdell (Compliance Department Manager)
Business Started:	11/5/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company provides search engine optimization (SEO) services claiming to guarantee the number of clicks or hits a company will receive within a specified time period. In addition, the company guarantees businesses who purchase "keywords" a top spot on major search engines. Businesses purchasing the services should be aware that such guarantees can be worthless in some cases.

Carefully read and understand the terms of the contract prior to paying fees or making a decision. The contract should clearly stipulate if any restrictions or conditions apply. It is best to get all verbal representations and guarantees in writing. Businesses should keep in mind that they can contact the major search engines independently for information on being added to their searches.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Zon Communications

iZone

Zone Com, Inc.

Zone Charges, Inc.

Websites:
There are no additional web sites.

Contacts:

Jeff Einstoss (President)

Carolee Clark (Director of Special Projects)

Dan Norris (Customer Service Manager)

Juli Saenz (Director of Operations)

Other Categories:

Internet Service Providers

Addresses:

43264 Business Park Drive Suite 105, Temecula, CA, 92590

Reputation Report

Zonecom, Inc.

Complaints and Resolutions

Other Information