1-800-Cleaner, Inc. ratings, reviews and complaints - Carpet and Upholstery Cleaning Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company does not honor quotes for cleaning, final costs greatly exceed the price represented, dissatisfaction with the quality of services, and failure to return to correct problems or issue refunds. Complainants further allege the company adds on fees for services that the customer believes are already included in the quote, such as sanitation and steaming fees. In some cases, the customers state that stains reappear after the carpets are cleaned, the company will not reschedule cleaning services without charging an additional amount and failure to return calls.

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Complaint Closing Statistics

0 complaints against 1-800-Cleaner, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing carpet and upholstery cleaning services.

Primary Contact:	Yechial Giat
Business Started:	7/5/2006
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Do comparative shopping when selecting a carpet/upholstry cleaning company. Prices for services may vary a great deal depending on the cleaning method used, and the quality of the cleaning. Keep in mind, that any pre-treatments, spot removal, stain removal, or oder elimination processes will generally be an additional charge on your total bill. To avoid problems, ask beforehand specifically which services are included in the price quote given. It is common in the industry to advertise extremely low prices, however, the advertised price often covers only a one room cleaning, with water only. With some companies no soap or chemical cleaning solutions are included.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Yarin (Representative)

Addresses:

18541 Sherman Way, Suite 201, Reseda, CA, 91355

Reputation Report

1-800-Cleaner, Inc.

Complaints and Resolutions

Other Information