Complaints for 1-800-Cleaner, Inc. in Reseda, CA

69248 Woodruff
Reseda, CA 91335 | Get Directions

(800) 253-2637

http://www.1800cleaners.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege the company does not honor quotes for cleaning, final costs greatly exceed the price represented, dissatisfaction with the quality of services, and failure to return to correct problems or issue refunds. Complainants further allege the company adds on fees for services that the customer believes are already included in the quote, such as sanitation and steaming fees. In some cases, the customers state that stains reappear after the carpets are cleaned, the company will not reschedule cleaning services without charging an additional amount and failure to return calls.

Complaint Closing Statistics

0 complaints against 1-800-Cleaner, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

1-800-Cleaner, Inc. complaints