2000Charge, Inc. ratings, reviews and complaints - Merchant Credit Card Processing Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation and unauthorized charges. Complainants allege receiving unauthorized charges on their credit card statements or being contacted by the company for payment on unauthorized services. Complainants allege they are unable to cancel the service or obtain further information on the services they are being billed for. Some complainants purchased anti-virus software from the company and were not satisfied with the quality of the product.

The company responds to a few complaints by refusing to address complaints filed through the Bureau stating the customer can contact them directly to speak on the issues. Most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 2000Charge, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing secure set-up transaction services that enable web merchants to accept and process real-time European EUDEBIT and other alternative payment solutions for goods and services purchased over the Internet. The company also is providing collection services and risk management.

Primary Contact:	Wolfgang Kring (C.E.O.)
Business Started:	2/21/2001
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

2000 Charge

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Billing Service

Collection Agencies

Reputation Report

2000Charge, Inc.

Complaints and Resolutions

Other Information