Complaints for 2000Charge, Inc. in Pasadena, CA

530 South Lake Avenue Suite 303
Pasadena, CA 91101 | Get Directions

(626) 585-1814

http://www.2000charge.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation and unauthorized charges. Complainants allege receiving unauthorized charges on their credit card statements or being contacted by the company for payment on unauthorized services. Complainants allege they are unable to cancel the service or obtain further information on the services they are being billed for. Some complainants purchased anti-virus software from the company and were not satisfied with the quality of the product.

The company responds to a few complaints by refusing to address complaints filed through the Bureau stating the customer can contact them directly to speak on the issues. Most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against 2000Charge, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

2000Charge, Inc. complaints