21st Century Legal Services, Inc. ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Many complainants allege unfulfilled contracts and inability to obtain refunds. Some complainants allege the company failed to contact their lenders or they resolved their mortgage issues directly with their lender themselves. Several customers complain they cancelled their contract on the date it was signed; however received the run-around about obtaining a refund. A few complainants allege after cancellation of the contract their checks were cashed or their bank accounts were charged. ~~The company responds to a few complaints by stating they completed their due diligence and does not believe a refund is due or that the modification packages were submitted to the lender; however could not proceed due to cancellation request by the customer. In a couple of instances the company issued refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 21st Century Legal Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing foreclosure consultant services.

Primary Contact:	Customer Service
Business Started:	2/24/2005
Social:

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Licensing

As of July 1 2009 any person or company who performs or promises or offers to perform the services of a foreclosure consultant must register with the Attorney Generalâ€™s Office post a $100 000 bond obtain a certificate or go out of business. As of our last verification on October 19 2009 this company was not registered to provide foreclosure consulting services. For the most up to date registration information you can contact the Attorney Generalâ€™s Office Foreclosure Consultant Registration Program Consumer Law Section 300 South Spring Street Suite 1702 Los Angeles CA 90013 or visit their website at www.sos.ca.gov/business/sf/.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

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