Complaints for 21st Century Legal Services, Inc. in Rancho Cucamonga, CA

9340 Baseline Road, Suite 105
Rancho Cucamonga, CA 91730 | Get Directions

(909) 987-2321

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Many complainants allege unfulfilled contracts and inability to obtain refunds. Some complainants allege the company failed to contact their lenders or they resolved their mortgage issues directly with their lender themselves. Several customers complain they cancelled their contract on the date it was signed; however received the run-around about obtaining a refund. A few complainants allege after cancellation of the contract their checks were cashed or their bank accounts were charged. ~~The company responds to a few complaints by stating they completed their due diligence and does not believe a refund is due or that the modification packages were submitted to the lender; however could not proceed due to cancellation request by the customer. In a couple of instances the company issued refunds.

Complaint Closing Statistics

0 complaints against 21st Century Legal Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

21st Century Legal Services, Inc. complaints