2Cafrica Travel Management ratings, reviews and complaints - Travel Agencies and Bureaus

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation failure to complete or render services and inability to obtain refunds. Specifically complainants allege after purchasing airline tickets the company sends itineraries or confirmations that are false. Some complainants further allege they show up to take their flights only to find out no reservations were made or flights were cancelled due to non payment leaving them to pay additional money on alternative arrangements. Requests for refunds are not honored and customers are unable to reach the company by phone or email and the web addresses are no longer active.

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Complaint Closing Statistics

0 complaints against 2Cafrica Travel Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We assist individuals, corporate and institutional travelers to and from the African continent and its diaspora is our mission here at 2Cafrica Travel.

Primary Contact:	Steve Patippe (Managing Director)
Business Started:	2/1/2011
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When your planning for a trip it is essential to make sure you are buying from a business you know and trust. So before booking a trip do your homework.
~ You can get recommendations from family and friends about the companies they use and like. Make sure to always check the businesses reputation out by obtaining a BCA report. Do an online search for more information on the company and to see what others have to say about their service and prices.
~ Call to verify your reservations and arrangements. Gather the names addresses and phone numbers of the airlines car rental companies and hotels you’ll be using and confirm all arrangements yourself. If you can’t get a person from the travel company on the phone to answer your questions consider using another agency.
~ Prior to paying for any trip get a copy of the company’s cancellation and refund policies. Discuss possible problems that may arise and get answers to these before booking a trip. Ask about any additional fees such as “resort fees” that may cost extra. Consider whether some form of travel cancellation insurance is appropriate. The U.S. Travel Insurance Association maintains a list of licensed travel insurance companies.
~ Pay by credit card so you have more protection than paying by cash or check. If you don’t get what you paid for you may be able to dispute the charges with your credit card company. However don’t give your account number to any business until you’ve verified its reputation.
~ Consider using a travel app to help you search for airfares and hotel rates get fare alerts and real-time deals and manage your itinerary.
~ Check out BCA’s blog “Why Purchasing Travel Insurance Can Mean Smooth Sailing” for tips on travel insurance.

Other Considerations

The phone numbers relating to this company are disconnected and the websites are inactive. Consumers have alleged it is difficult to reach the business to obtain answers to questions or to address refund requests.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

2Ctheworld Travel Corp

2C Africa Travel & Tours

Websites:

http://2ctheworld.com/

Contacts:

Bertin Patippe

Customer Service

Feedback

Addresses:

45 Hatfield Road, Mahopac, NY, 10541

960 Route 6, Mahopac, NY, 10541

Reputation Report

2Cafrica Travel Management

Complaints and Resolutions

Other Information