Complaints for 2Cafrica Travel Management in Mahopac Falls, NY

P.O. Box 153
Mahopac Falls, NY 10542 | Get Directions

(845) 803-8675

http://www.2cafrica.com

Monday-Friday 8:00 a.m.-10:00 p.m.

Saturday-Sunday 10:00 a.m.-7:00 p.m. Eastern Time

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege misrepresentation failure to complete or render services and inability to obtain refunds. Specifically complainants allege after purchasing airline tickets the company sends itineraries or confirmations that are false. Some complainants further allege they show up to take their flights only to find out no reservations were made or flights were cancelled due to non payment leaving them to pay additional money on alternative arrangements. Requests for refunds are not honored and customers are unable to reach the company by phone or email and the web addresses are no longer active.

Complaint Closing Statistics

0 complaints against 2Cafrica Travel Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

2Cafrica Travel Management complaints