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7-Eleven

  11 inquiries |
Convenience Stores

5988 Jefferson Ave
Newport News, VA 23605-3233
| Get Directions

(757) 247-0545

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/21/2022

She needs to be removed from or 7/11 in general until she is trained properly in hospitality & customer service.

Harassed and uncomfortable at this store location. My sister came in with her service dog and the store manager Elaine asked to see her paper work which is a HIPPA violation. We didn't want an issue, we take the dog back home and come back to get our morning coffee. Very angrily she states the registers are down, so I decided to play the slot machine until the registers come back up, so I didn't have to make another visit and my business get turned away…. She turned away every customer and gave them a time frame but not us. She then threatened me and told me I need to leave all while I'm playing their slot machine.. The police were called stating trespassing where Officer Livingston 1341, and Swann 2430 took my information for "trespassing" the Store clerk was still over talking the police trying to get them to arrest me when I was not in the wrong. They were nice and walked us out the door as the STORE MANAGER continued to harass me and show NO customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against 7-Eleven closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's nature of business is a convenience store.

Primary Contact: Emma Williams (Manager)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.