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7-Eleven

21 inquiries |
Convenience Stores

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2110 9th St N
St Petersburg, FL 33704-3204 | Get Directions

(727) 823-3431

http://www.7-eleven.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/21/2020 Lauren D.

I'd like the Manager or Owner to explain to the clerk that all money is accepted. If they refuse my payment, I'm able to leave with what I paid for.

I walked into this location 711 and had $1.00 worth of nickels and dimes in my hand. I had a bag of $2.00 in change in my other hand. I had exactly $3.00 because I counted it in the car. I asked "how much is a bag of ice?" The Clerk responded "$3.57". I said "okay, I have $1,00 in my hand already counted out and I have.." He then cut me off and told me " I am not accepting change, I just filled my drawer and I don't need anymore". I then said "I can't pay for 1 bag of ice in change?". He told me "No". Although I had a card I could've used, I was trying to rid some of the change in my car. The change I had was nickels, dimes, and 4 quarters. I felt this was entirely unprofessional and I have no idea why my money was north worth taking.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 7-Eleven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is Grocery Stores

Primary Contact:	General Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Robin Hardison (Manager)

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