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7-Eleven

49 inquiries |
Convenience Stores

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8101 Fenton Street
Silver Spring, MD 20910-4757 | Get Directions

(301) 587-7286

http://www.seveneleven.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/27/2021 Phillip M.

Not providing restrooms for customers!!

I always go to this 7 Eleven store and they used to provide a restroom for consumers but now if you buy a pizza and something to Drink and eat it at the store and you need to go to the bathroom afterwards they will not provide a restroom for customers but they will sell you all the hot food and drinks you can eat, so I had to walk down to a restaurant in order to be able to use the restroom. Very sad that they are not being required by State and Local Laws to provide a restroom for customers. If anyone can help with this matter it will help a lot of people because many workers come here every day especially in the morning but no restroom is provided. I would like the State and Local Laws to help mandate that any store, retail store or restaurant that sells Hot Food and Drinks should be required to provide at least a restroom that one could use in an emergency.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against 7-Eleven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a convenience store.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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