877PetToys.com ratings, reviews and complaints - Auctioneers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they order cat trees or other cat assessories via nternet auction sights or on the company's website. Orders are reportedly paid for in advance via Paypal. Customers complain they never receive their cat trees, are unable to contact the company in most cases, and are unable to request refunds. The company responds to most complaints by submitting a form letter advising that non delivered items are on back order and will be shipped. No actual shipping date is provided. Several complaints are unresolved, meaning the customers are not satisfied with the company's response. Other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against 877PetToys.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing sales of cat products and managing auctions.

Primary Contact:	Erik Jetmir (President)
Business Started:	11/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

As of our last verification on June 11, 2003, this company's website is no longer operational. Their main telephone number is now answered by an answering machine, and no company name is given. These may be indications that the company is going out of business. Should you fail to receive your product that you paid for, aside from filing a complaint with the BBB, you may dispute the charge directly with your credit card issuer. If you used Paypal, they also offers a buyer complaint process to assist buyers when merchandise is not delivered as promised. A "Buyer Complaint Form" can be found on the Security Center link located on the footer of any Paypal page. Paypal will investigate your complaint, and attempt to recover any funds you are owed.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

PowerSalesDepot

Websites:
There are no additional web sites.

Contacts:

Owner

Reputation Report

877PetToys.com

Complaints and Resolutions

Other Information