Complaints for 877PetToys.com in Lakewood, CA

11342 East 215th Street
Lakewood, CA 90715 | Get Directions

(562) 402-4151

http://www.877pettoys.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they order cat trees or other cat assessories via nternet auction sights or on the company's website. Orders are reportedly paid for in advance via Paypal. Customers complain they never receive their cat trees, are unable to contact the company in most cases, and are unable to request refunds. The company responds to most complaints by submitting a form letter advising that non delivered items are on back order and will be shipped. No actual shipping date is provided. Several complaints are unresolved, meaning the customers are not satisfied with the company's response. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against 877PetToys.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

877PetToys.com complaints