900 Direct ratings, reviews and complaints - Entertainment Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege they receive bills for adult oriented phone calls they claim are not their responsibility. Some complainants allege they were not in the house when the phone calls were made, or the complainants no longer own the phone number in question. Several people complain they had 900 number blocks on their phones when the alleged calls were made. The company responds to some complaints by agreeing to zero the account and close the file, however, they contend no error in billing had occured, and the complainant was in fact responsible for the alleged calls. In a few cases, customers were not satisfied with the response, claiming the company refused to consider information submitted as proof of non-responsibility. A few other complaints are unanswered.

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Complaint Closing Statistics

0 complaints against 900 Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is an adult 900 telephone service.

Primary Contact:	Carter Erickson (General Counsel)
Business Started:	1/1/2003
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If you have been contacted by a collection agency for a debt which seems unfamiliar to you, carefully check your records to verify the origin and amount before paying. The Fair Debt Collection Practices Act protects consumers from unfair collection tactics, including threats, harassment, and collection of fictitious debts. This law also requires debt collectors to supply documentation to substantiate the debt upon request of the debtor. If they are unable to present the requested documentation, you are not required to pay the debt. Phone calls allegedly tracked with Automatic Number Identification (ANI's) may still not validify the debt as the ANI will identify the receiving phone line, but not the actual caller. Calls made by minors to adult lines can be contested, as the company should not have allowed the call to take place in the first place.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

21621 Nordhoff Street, Chatsworth, CA, 91311

Reputation Report

900 Direct

Complaints and Resolutions

Other Information