Complaints for 900 Direct in Canoga Park, CA

7657 Winnetka Ave PMB 711
Canoga Park, CA 91306 | Get Directions

(888) 943-2625

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege they receive bills for adult oriented phone calls they claim are not their responsibility. Some complainants allege they were not in the house when the phone calls were made, or the complainants no longer own the phone number in question. Several people complain they had 900 number blocks on their phones when the alleged calls were made. The company responds to some complaints by agreeing to zero the account and close the file, however, they contend no error in billing had occured, and the complainant was in fact responsible for the alleged calls. In a few cases, customers were not satisfied with the response, claiming the company refused to consider information submitted as proof of non-responsibility. A few other complaints are unanswered.

Complaint Closing Statistics

0 complaints against 900 Direct closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

900 Direct complaints