A & B Sales ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege products do not work as advertised or demonstrated, and refunds are not issued after cancellation requests are made. Some complainants allege that salesspersons write the incorrect date on invoices. This practice causes problems with cancellation requests. A few complainants report they are told by sales representatives, that their checks will not be cashed until a specific date, however, checks are cashed the next day, causing overdraft and non-sufficient funds fees to be applied to the customer's accounts. The company responds to some complaints by issuing refunds or making adjustements. The company further explains that the receipt clearly indicates they do not accept post-dated checks and provides complete return, refund, and cancellation instructions. Many complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against A & B Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of house cleaning products.

Primary Contact:	Barry Fisher (Owner)
Business Started:	5/1/1993
Social:

Is this Your Business? Claim Business

Sign up for a Business Consumer Alliance account to manage your online storefront and complete your company's profile. Learn More

Interested in A & B Sales?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Cooling-Off Rule, requires that consumers be given a three-day right to cancel purchases of $25 or more for certain sales occurring away from the seller's normal place of business, for example at your home, workplace or dormitory, or at temporary facilities. It also applies when you invite a salesperson to make a presentation in your home. We urge consumers to send all cancellation requests by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

13135 Heacock St., Suite 155, Moreno Valley, CA, 92553

Reputation Report

A & B Sales

Complaints and Resolutions

Other Information