Complaints for A & B Sales in Moreno Valley, CA

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Moreno Valley, CA 92553 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege products do not work as advertised or demonstrated, and refunds are not issued after cancellation requests are made. Some complainants allege that salesspersons write the incorrect date on invoices. This practice causes problems with cancellation requests. A few complainants report they are told by sales representatives, that their checks will not be cashed until a specific date, however, checks are cashed the next day, causing overdraft and non-sufficient funds fees to be applied to the customer's accounts. The company responds to some complaints by issuing refunds or making adjustements. The company further explains that the receipt clearly indicates they do not accept post-dated checks and provides complete return, refund, and cancellation instructions. Many complaints remain unanswered.

Complaint Closing Statistics

0 complaints against A & B Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A & B Sales complaints