Find a reputable business?

Reputation Report

A T K North America

  228 inquiries |
Engine Rebuilding and Exchange Services

1102 North Carrier Parkway
Grand Prairie, TX 75080
| Get Directions

(714) 850-1544

http://www.atkvege.com

Company Rating

AAA

View Rating Explanation

Customer Reviews

based on 1 review.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/20/2020

Inferior products. Stay away!

I purchased a gasoline engine for my truck remanufactured by LKQ/ATK and it was installed on 6/28/19. The truck had 116,612 miles on it when the engine was installed at a very reputable service shop in my area. On 8/9/20, the internal components in the engine failed and punctured a hole in the engine oil pan. The engine oil emptied out onto the road and the engine seized. This failure was at 120,179 miles. I was told by their warranty advisor that even though the engine is barely out of the warranty period (which I was told is 12 months) and the engine had only 3,567 miles on it, that they cannot honor the warranty. That is not even is not even 2 oil changes worth of driving on a vehicle. I spent $3,429.64 on the engine and would have like to get close to getting what I paid for. If the engine was properly remanufactured, it would not have failed with such little driving.

Read More

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Complainants allege dissatisfaction with warranty claim procedures or the quality of the product. Some customers complain replacement engines do not function properly after installation causing additional problems with other vehicle components. Others experience difficulty with obtaining vehicle repairs when problems occur due to defective replacement engines. ~~The firm responds to some complaints by offering explanations on warranty issues retesting alleged defective parts or in some cases issuing credits or refunds.

Read More

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against A T K North America closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is the sale of remanufactured auto engines, transmissions and related parts by direct sale or the Internet.

Primary Contact: Keith Bousman (Claims)
Business Started: 3/23/1983
Social:

Interested in A T K North America?
Contact them directly!

Request Quote

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Read More

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making a buying decision consider all other factors involved not just the price of the product. Shipping costs could be substantial if the engine develops problems and needs to be returned. Warranty repair claims may be difficult to obtain since coverage is usually determined by the company. Make sure you read and understand the terms of the warranty or guarantee carefully before making a buying decision.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
Advertising Reviews
Additional Info

DBAs:

North American ATK
Sure Fire Engines
Probuilt Engines
ATK North America
ATK

Websites:

Contacts:

Keith Hammock (Warranty Manager)
Marc Parnes (President)
Shannon Empting (Secretary)
Russell Shiba (Product Support Manager)
Greg Bowers

Other Categories: