Complaints for A T K North America in Grand Prairie, TX

1102 North Carrier Parkway
Grand Prairie, TX 75080 | Get Directions

(714) 850-1544

http://www.atkvege.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with warranty claim procedures or the quality of the product. Some customers complain replacement engines do not function properly after installation causing additional problems with other vehicle components. Others experience difficulty with obtaining vehicle repairs when problems occur due to defective replacement engines. ~~The firm responds to some complaints by offering explanations on warranty issues retesting alleged defective parts or in some cases issuing credits or refunds.

Complaint Closing Statistics

0 complaints against A T K North America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A T K North America complaints