AAA Resort Property Managment Company ratings, reviews and complaints - Property Management

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company's services fail to produce any results, and they experience difficulties contacting the company to request cancellations or refunds. Customers complain that once the company colects the advance fee, they cease communications with customers. Calls and emails are not returned.

The company responds to complaints by advising complainants that the contract allows for a 7 day cancellation and refund period. After 7 days, no cancellations or refunds are provided.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against AAA Resort Property Managment Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing time share advertising services.

Primary Contact:	John Roberts (Site Director)
Business Started:	1/9/2009
Social:

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Licensing

As of our last verification on April 22, 2010, we could find no record of this company being licensed with the California Department of Real Estate (DRE) as a property manangement service. For the most up-to-date information regarding license status, consumers may contact the DRE by calling (916) 227-0886 or by visiting their website at http://www.dre.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company is a timeshare advertising company. They do not act as brokers or real estate agents, or facilitate sales. Only licensed real estate brokers or sales agents working for a licensed real estate broker are authorized to sell or resell timeshares in the State of California.

Our experience with this industry has shown that companies who publish timeshare advertising in directories or on websites usually can make no guarantees of results, nor provide verifiable statistics of success rates. They often use testimonials or make other misleading statements or representations which are designed to lead the vacation or resort owner to believe they are listing their timeshare with a company who can sell it. They later discover after paying the up-front fee, the services provide a website listing only, with no guaranteed results.

Don't rely on verbal representations made by salespersons. Ask about refund and cancellation policies. Keep in mind that the company's contract makes made no representations as to the period of time that it will take to sell or rent your vacation property. Before paying advance fees for advertising exposure, find out about search engine rankings, or what methods the company plans to use to advertise your property. A website that gets no traffic will provide little or no exposure for your advertising dollars.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Leslie Brook (Co-Owner)

John Okrzynski (Website Registrant)

Reputation Report

AAA Resort Property Managment Company

Complaints and Resolutions

Other Information