ABN-AMRO Mortgage Group, Inc. ratings, reviews and complaints - Mortgage Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Customers allege that per requirements of their mortgage loan agreements, they must maintain certain insurance policies. However, most complainants allege they continually receive notices that their regular insurance has lapsed, and the company has assigned another policy. Some complainants report that fees charged for the insurance policies obtained by the company are considerably higher than their regular insurance provider. Others allege after sending proof of coverage they experience difficulty obtaining refunds for the insurance obtained by the company. A few customers allege that payments are misapplied or complain of overpayments.

The company generally responds to complaints by reviewing accounts, making adjustments, apologizing for errors, canceling policies obtained on the client's behalf upon receipt of proof of coverage, and issuing refunds. In some cases, the company advised that the client was responsible for the amount of insurance charged because they provided no evidence of insurance coverage.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ABN-AMRO Mortgage Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company provides mortgage services.

Primary Contact:	Merilyn Rogers (Assistant Vice President)
Business Started:	1/1/1998
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When selecting a mortgage broker for a new loan, or refinancing an existing mortgage, customers are advised to do comparative shopping for the best insurance rates available, instead of relying on referrals by the mortgage broker. Carefully read any proposed loan documents and obtain written verification of all verbal representations. If it becomes necessary for the lender to assign a policy and bill you, verify the licensing of the company assigned to you by contacting the California Department of Insurance at (213) 897-8921 or visit their website at www.ca.doi.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

InterFirst Wholesale Mortgage Lending

A B N - A M R O Mortgage Group

Websites:
There are no additional web sites.

Contacts:

Christie Long

Roger Swift

Addresses:

8001 Irvine Center Drive 4th floor, Irvine, CA, 92618

Reputation Report

ABN-AMRO Mortgage Group, Inc.

Complaints and Resolutions

Other Information