ABN-AMRO Mortgage Group, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Customers allege that per requirements of their mortgage loan agreements, they must maintain certain insurance policies. However, most complainants allege they continually receive notices that their regular insurance has lapsed, and the company has assigned another policy. Some complainants report that fees charged for the insurance policies obtained by the company are considerably higher than their regular insurance provider. Others allege after sending proof of coverage they experience difficulty obtaining refunds for the insurance obtained by the company. A few customers allege that payments are misapplied or complain of overpayments.

The company generally responds to complaints by reviewing accounts, making adjustments, apologizing for errors, canceling policies obtained on the client's behalf upon receipt of proof of coverage, and issuing refunds. In some cases, the company advised that the client was responsible for the amount of insurance charged because they provided no evidence of insurance coverage.

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