Above Ground Solutions ratings, reviews and complaints - Computer Software Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of ordered products, or that the company sells illegally copied software. Customers complain that software purchases arrive without certificates of authenticity, license numbers assigned are found to be invalid, and that by installing the software, they compromised the integrity of their operating systems. Recent complainants report they are unable to reach the company by phone or e-mail to inquire on the status of orders, or request refunds.

The company responded to a few complaints by sending merchandise. Allegations of software piracy or counterfeiting were generally not addressed.

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Complaint Closing Statistics

0 complaints against Above Ground Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling software.

Primary Contact:	Alejandro Manasan (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

If the price of the software is too good to be true, the chances are its illegal or unlicensed. In addition, pirated software packaging can look very similar to the genuine product. In order to be certain about the authenticity of the products you purchase, buy from a familiar, reputable reseller, and contact the manufacturer to obtain key information on the distinguishing traits of the genuine manufacturer product.

In cases where illegal copies of software are made and distributed in packaging that reproduces the manufacturer's packaging, piracy becomes counterfeiting. Counterfeit registration cards with unauthorized serial numbers are often included in these packages. Users may experience licensing or registration difficulties, may not be eligible for upgrades, or expose their computers to harmful viruses

Other types of illegal software sales include software that is resold in violation of the original terms of sale, NFR (Not for Resale), or OEM software that is never authorized for resale by a third party. Watch out for on line distributors offering special deals with the software publisher, liquidated inventories, or acquisition through bankruptcy sales. These types of phrases are used to fool consumers into believing that they are getting genuine product that wouldn't otherwise be discounted.

Software piracy equals lost wages, lost jobs, and unfair competition. You can help stop this illegal and harmful activity. Knowing how to spot and avoid illegal software, and reporting suspected intellectual property violations when you encounter them can have a positive impact on the fight against piracy. Many software manufacturers have an online reporting form on their website for reporting piracy.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

On April 25, 2007 we verified that this company's website is no longer operational. If you have paid by credit card, made a purchase without receiving a delivery, or are due a refund, we suggest you file a dispute with your card issuer before the time period to file expires.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
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Reputation Report

Above Ground Solutions

Complaints and Resolutions

Other Information