Complaints for Above Ground Solutions in North Hollywood, CA

11347 Calisa Street Suite 1
North Hollywood, CA 91601 | Get Directions

(888) 891-2123

http://www.abovegroundsolution...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non-delivery of ordered products, or that the company sells illegally copied software. Customers complain that software purchases arrive without certificates of authenticity, license numbers assigned are found to be invalid, and that by installing the software, they compromised the integrity of their operating systems. Recent complainants report they are unable to reach the company by phone or e-mail to inquire on the status of orders, or request refunds.

The company responded to a few complaints by sending merchandise. Allegations of software piracy or counterfeiting were generally not addressed.

Complaint Closing Statistics

0 complaints against Above Ground Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Above Ground Solutions complaints