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AC Express

54 inquiries |
Air Conditioning & Heating Contractors

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2001 Windy Terrace
Cedar park, TX 78613 | Get Directions

(512) 745-6516

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/26/2018 Pamela C.

Not reliable and unprofessional.

5 days ago we called and told them we had a Goodman a/c that wasn't working and was under warranty. We knew it was the fan motor and told them. They sent someone out and he argued that it wasn't the fan and put a new capacitor in. After maybe 1 hour it quit working again. We called them back repeatedly and left messages. They never returned our calls. Meanwhile it's 100 degrees outside and 80 inside and they still never returned our calls. Today we called again and they answered and said they didn't honor Goodman warranties anymore. They could have told us that last week and we could have had someone else to fix it. Very unprofessional and disrespectful of their customers. This should go against them as not reliable and unprofessional is someone were to inquire about them. There's nothing they will do. I just want a black mark against them for stringing someone along know full well they weren't going to fix the problem. If we didn't have another a/c unit and a guest house we would have had o get a hotel room due to their lack of responsible business ethics. Others may not be so lucky.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against AC Express closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is air conditioning & heating contractors.

Primary Contact:
Business Started:	N/A
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Licensing

Companies offering to provide construction services which total $500 or more are required to obtain licensing and a bond with the Contractors State License Board. We suggest that you verify licensing with the California Contractor's State License Board (CSLB). For the most up to date information on license status you may call the Board at 1-800-321-CSLB, or visit their website at www.cslb.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Air Conditioning Systems Repair Services

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