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Accredo Health Group

128 inquiries |
Medical Clinics

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3000 Ericsson Drive
Warrendale, PA 15086 | Get Directions

(724) 772-6000

http://www.novafactor.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/13/2021 Alicia G.

To be helpful and not with hold medication from people!!!!

Accredo has been extremely hard to work with getting my specialty meds. There was a change in my insurance; they were aware and I was out of my medication for over a month. Every time I called I got a different story. I was hung up on; lied to about documents. they gave me the run around. I offered to pay for my medication out of pocket, and they wouldn't allow me to set up an account bc it takes 7 days. I have been keeping in touch with my insurance company and Aldo my doctor and Accredo keeps going back and forth with all of us and giving each one of us different stories. I have T1 diabetes and also RA. They are with holding my RA medication. I am a mother of 2 and also work a FT job. I should not have to fight for my health care when this is something I have not ask for! To be helpful and not with hold medication from people!!!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Accredo Health Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a medical clinic.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Accredo Therapeutics

Websites:

http://www.accredo.com

Contacts:

Mickey Law (Manager)

Addresses:

178 Thorn Hill Rd, Warrendale, PA, 15086-7528

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