Total Amount in Dispute:
$505.00
Total Amount Settled:
$0.00
Complaint Experience
0%
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained
The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.
A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
Some complainants allege false advertising insurance coverage is misrepresented quotes are not honored or policies are cancelled without notification. Other customers complain they encounter difficulty obtaining refunds after canceling policies or in some cases the company continues deducting money from bank accounts or charging credits cards after cancellation notices are received. Several complainants allege that company personnel are unprofessional or rude and unable to resolve billing problems or that once fees are paid the company explains they are brokers and are not providing actual insurance services. ~~The company responds to some complaints by explaining coverage policies or claims procedures. In some cases concerning billing disputes the company provides an itemized breakdown of premium payments. Some refunds or partial refunds are issued. The company has failed to respond to some complaints.
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