580 inquiries | Coupon Promotion Services
(800) 480-9194
http://www.advantage-mktg.com
Company Rating
AAA
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BCA's Summary and Analysis:
Complainants allege that spas and salons they purchased services for will not honor the coupons or certificates. Customers complain that the various salons and spas repeatedly cancel their appointments or will not return calls or messages to schedule appointments. In other cases complainants allege that services that were provided were of poor quality and not as advertised. Most complainants request refunds. ~~The company responds to complaints by reminding the customer that they have a no refund policy and advising them to complain to the spa or salon they selected. Complainants who attempted to resolve problems with the salons report they were generally referred back to the marketing agent for resolution. In most cases the company offered to exchange the certificate for services to an alternate location. Refunds were denied.
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Company Info
We are a third party marketing company that promotes coupons and promotional products services
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This company is a third party marketing company who promotes spa and salon coupon books and certificates via door to door sales for various spa and salon clients. According to the company the certificates are sold with a no refund policy however coupon books or service certificates costing $25 or more and sold door-to-door or at any location other than the seller's normal place of business are considered to be home solicitation contracts and subject to a three-day cooling-off period. This means that if you change your mind about purchasing the book you have three days to cancel your transaction to obtain a refund. The coupon book should tell you this and include a form to use for cancellation. You will of course have to return the book in the same condition as you received it. ~~Coupon books are typically designed developed and sold by commercial marketing companies. The company goes into a community and encourages the participation of merchants promising them new customers and increased business from buyers who will use their coupon.~~To sell their product to the public promoters claim that the books have a retail value equal to the maximum possible value of all the coupons combined. Yet a closer look will probably reveal that saving thousands of dollars through use of the coupons is impractical if not impossible. How many oil changes or haircuts for example can you use within a limited period of time? Remember too that you will not be able to use a coupon if the business goes out of business after the book is issued. In cases where a business remains open but changes hands the new owner also may not be willing to honor your coupon.~~The coupons range greatly in value. Some may require that you purchase something in order to receive the discount. For example you may get a free car wash with the purchase of a tank of gas or a free dessert with the purchase of a meal.~~Coupon books can represent a real value and at the same time introduce you to new stores or restaurants. They can also bring merchants new business that can become repeat business. But as a purchaser or a business offering a coupon you should be wary of exaggerated or misleading claims. If you're considering purchasing a coupon book ask about the actual cost of the book including shipping and handling charges. Check to see if participating merchants are in your area? Find out if your savings will be greater than the hidden costs such as the value of your time and transportation and the restrictions of certain coupons. For example one dinner paid for to get a second one free at a high-priced restaurant in the next county can set you back more than two dinners at full price at a lower-priced restaurant closer to home. Check the coupons for expiration dates. Will you be able to redeem coupons before the expiration date?
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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