Complaints for Advantage Marketing in Irvine, CA

18023 Sky Park Circle # J
Irvine, CA 92614 | Get Directions

(800) 480-9194

http://www.advantage-mktg.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that spas and salons they purchased services for will not honor the coupons or certificates. Customers complain that the various salons and spas repeatedly cancel their appointments or will not return calls or messages to schedule appointments. In other cases complainants allege that services that were provided were of poor quality and not as advertised. Most complainants request refunds. ~~The company responds to complaints by reminding the customer that they have a no refund policy and advising them to complain to the spa or salon they selected. Complainants who attempted to resolve problems with the salons report they were generally referred back to the marketing agent for resolution. In most cases the company offered to exchange the certificate for services to an alternate location. Refunds were denied.

Complaint Closing Statistics

0 complaints against Advantage Marketing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Advantage Marketing complaints