Aiptek, Inc. ratings, reviews and complaints - Computer Dealers Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege digital cameras, or other merchandise purchased is delivered defective, inoperable, or ceases to function properly within a short period of time. Customers complain they encounter difficulty implementing refunds or exchanges. Some complainants allege merchandise is returned, but no refund or exchange is received. Others report after returning items for repair, the items are returned in the same condition as when sent. A few customers complain they purchase cameras from various retail establishments, and are unable to locate a warranty repair station to correct problems. Aiptek allegedly will not service items which are not directly purchased from them. The company responds in some cases by sending repaired equipment, or asking customers to provide additional information concerning the actual purchase to determine warranty responsibility. Some complaints are unanswered.

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Complaint Closing Statistics

0 complaints against Aiptek, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company is providing wholesale distribution of computers services.

Primary Contact:	Raymond Lowell (Support Manager)
Business Started:	11/20/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We advise careful evaluation of the company's technical assistance, servicing, and refund and exchange policies prior to ordering products. Complaints against this type of company generally allege problems obtaining technical support, and difficulty understanding warranty terms. Purchasers may be required to ship computers back at their own cost, and on returns, restocking fees may apply.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Frank Le (Account Manager)

Frank Le (Technical Support)

Other Categories:

Commercial Products Wholesale and Distributor

Addresses:

20492 Crescent Bay Drive Suite 104, Lake Forest, CA, 92630

Reputation Report

Aiptek, Inc.

Complaints and Resolutions

Other Information