Complaints for Aiptek, Inc. in Irvine, CA - 13085456

51 Discovery, Suite 100
Irvine, CA 92618 | Get Directions

(949) 585-9600

http://www.aiptek.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege digital cameras, or other merchandise purchased is delivered defective, inoperable, or ceases to function properly within a short period of time. Customers complain they encounter difficulty implementing refunds or exchanges. Some complainants allege merchandise is returned, but no refund or exchange is received. Others report after returning items for repair, the items are returned in the same condition as when sent. A few customers complain they purchase cameras from various retail establishments, and are unable to locate a warranty repair station to correct problems. Aiptek allegedly will not service items which are not directly purchased from them. The company responds in some cases by sending repaired equipment, or asking customers to provide additional information concerning the actual purchase to determine warranty responsibility. Some complaints are unanswered.

Complaint Closing Statistics

0 complaints against Aiptek, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Aiptek, Inc. complaints