122 inquiries | Moving and Storage Companies
(800) 526-6838
http://www.air1moving.com
Contact Air 1 Moving and Storage for their business hours at 800-526-6838.
Company Rating
AAA
Customer Reviews
based on 1 review.
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Complaint Experience
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Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Great move!
We called several places to compare quotes, but no one came close to matching Air 1 Moving. They even emailed us the confirmation and the details of our move right after we spoke with them. It seemed as if they actually wanted our business while other moving companies sounded like they could have cared less. When the day of the move came, they were on time and professional. I was worried about damaging my precious furniture, but they did a great job wrapping and padding it. After they loaded the truck with my stuff, they drove to my girlfriend's place and loaded up his stuff. The whole process was a lot shorter than I thought it would be. Several days later, everything arrived in great condition at our new apartment in SF. The whole process was painless thanks to Carlos, Victor and crew. Thank you Air 1 Moving for such a great experience!
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BCA's Summary and Analysis:
Some complaints allege disputes regarding the cost of the moves or question the cost of shipping supplies. Others allege delays in delivery of the goods. ~~The company responds to complaints by offering discounts issuing refunds mailing claim forms and delivering items. The company also contends it is standard practice for them to collect the balance due before unloading the goods out of the truck.
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Company Info
Air 1 Moving and Storage provides moving services locally, long distance, and internationally. They also provide auto shipping, storage, and packaging materials.
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Licensing
Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867. For businesses outside of California, please check with the agency that regulates this industry.For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
BCA has no information regarding government actions at this time.
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount customers are required to pay only 10% over the original estimate when the goods are delivered with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue SW Washington DC 20024 or calling (888) 368-7238.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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