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Air 1 Moving and Storage

120 inquiries |
Moving and Storage Companies

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11255 Van Owen Avenue
North Hollywood, CA 91605 | Get Directions

(800) 526-6838

http://www.air1moving.com

Contact Air 1 Moving and Storage for their business hours at 800-526-6838.

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

1 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2013 Thome T.

Great move!

We called several places to compare quotes, but no one came close to matching Air 1 Moving. They even emailed us the confirmation and the details of our move right after we spoke with them. It seemed as if they actually wanted our business while other moving companies sounded like they could have cared less. When the day of the move came, they were on time and professional. I was worried about damaging my precious furniture, but they did a great job wrapping and padding it. After they loaded the truck with my stuff, they drove to my girlfriend's place and loaded up his stuff. The whole process was a lot shorter than I thought it would be. Several days later, everything arrived in great condition at our new apartment in SF. The whole process was painless thanks to Carlos, Victor and crew. Thank you Air 1 Moving for such a great experience!

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Complaints and Resolutions

Total Amount in Dispute:
$8,160.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Some complaints allege disputes regarding the cost of the moves or question the cost of shipping supplies. Others allege delays in delivery of the goods. ~~The company responds to complaints by offering discounts issuing refunds mailing claim forms and delivering items. The company also contends it is standard practice for them to collect the balance due before unloading the goods out of the truck.

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Complaint Closing Statistics

1 complaints against Air 1 Moving and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

Air 1 Moving and Storage provides moving services locally, long distance, and internationally. They also provide auto shipping, storage, and packaging materials.

Primary Contact:	Nir Ben-David (President)
Business Started:	1/10/2003
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount customers are required to pay only 10% over the original estimate when the goods are delivered with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue SW Washington DC 20024 or calling (888) 368-7238.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Air 1 Moving & Storage, Inc

Air One Moving and Storage

Websites:
There are no additional web sites.

Contacts:

Dganit Mines ( )

Dana (Sales Manager)

Vicky Koren (General Manager)

Ehud Dahan (Dispatcher)

Matt Amit Mines (Mgr. Claims Department)

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